{"id":4830,"date":"2024-04-14T23:10:10","date_gmt":"2024-04-14T15:10:10","guid":{"rendered":"https:\/\/webflow.tenten.co\/?p=4830"},"modified":"2024-04-14T23:10:10","modified_gmt":"2024-04-14T15:10:10","slug":"records-of-form-submissions","status":"publish","type":"post","link":"https:\/\/webflow.tenten.co\/en\/records-of-form-submissions\/","title":{"rendered":"Records of Form Submissions"},"content":{"rendered":"\n<div class=\"docs_rich-text w-richtext\">\n<p>If you\u2019ve deployed your site to the webflow.io staging subdomain or to a custom domain using a Site plan, you can activate email notifications for form submissions received on your site. Additionally, if you completely own a website (i.e., it\u2019s not a client\u2019s site), then you can also access this information under the <strong>Forms<\/strong> section in your <strong>Site settings<\/strong> and in the <strong>Editor<\/strong>.<\/p>\n<p>Within this guide:<\/p>\n<ol role=\"list\">\n<li>Instructions for configuring form notification settings<\/li>\n<li>Guidance on accessing form entries<\/li>\n<li>Steps for downloading form entries and safeguarding submitted files<\/li>\n<li>How to erase form submissions<\/li>\n<li>Techniques for concealing form submissions<\/li>\n<li>Tactics for averting spam in form entries<\/li>\n<li>Insights on Form data and GDPR compliance<\/li>\n<li>Frequently Asked Questions and tips for troubleshooting<\/li>\n<\/ol>\n<h6><strong>Before Diving In: <\/strong>Refer to our introduction to forms guide to understand how to craft forms in Webflow. If you encounter difficulties in receiving form notifications, visit the FAQ and troubleshooting tips segment.<\/h6>\n<h2>Configuring Form Notification Settings<\/h2>\n<p>By default, form notifications will be dispatched to the email address linked with your Webflow account. You can modify this preference and other form notification settings within the <strong>Site settings<\/strong> &gt; <strong>Forms<\/strong> section.<\/p>\n<blockquote><p><strong>Crucial Note:<\/strong> Employing a role-based email address (e.g., admin@, info@, support@, etc.) might lead to problems with email delivery, as these addresses are typically shared. It is advised to use a name-based email (e.g., jane@, john@&#8230;) to receive form submissions.<\/p><\/blockquote>\n<h3>Setting Up the Reception of Form Data<\/h3>\n<ul role=\"list\">\n<li><strong>Sender\u2019s Name<\/strong> \u2013 the designation of the email sender (e.g., Webflow Forms)<\/li>\n<li><strong>Email Addresses to Forward Submissions to<\/strong> \u2013 a list of emails separated by commas where form submissions will be directed. It is advisable to only use name-based emails in this field. If you prefer no submissions to be sent, leave this field empty.<\/li>\n<li><strong>Subject Line<\/strong> \u2013 the subject of the email notification for all form submissions on this site. You can incorporate form variables like {{siteName}} and {{formName}} for distinguishing your notifications (e.g., New {{formName}} submission on Webflow for {{siteName}}).<\/li>\n<li><strong>Reply-to Address<\/strong> \u2013 the email address utilized when replying directly to a form submission email. You can introduce your form field names as variables here (e.g., input {{Name}} &lt;{{Email}}&gt; to leverage the data from your form\u2019s \u201cName\u201d and \u201cEmail\u201d fields).<\/li>\n<li><strong>Email Layout<\/strong> \u2013 the format in which your form data is exhibited in the body of the form notification email. You can retain the existing structure, use your form field names as variables, or create your personalized HTML layout.<\/li>\n<li><strong>Submission Count Display<\/strong> \u2013 enable\/disable submission count in the form notification email. By default, this setting is toggled to <strong>on<\/strong>.<\/li>\n<\/ul>\n<h6><strong>Useful Tip:<\/strong> Only ASCII characters are supported in the <strong>Reply-to Address<\/strong> field.<\/h6>\n<h3>Employing Form Variables for Custom Field Values<\/h3>\n<p>You can employ form variables to dynamically produce the content that fills the notification fields. These include:<\/p>\n<ul role=\"list\">\n<li><strong>{{siteName}}<\/strong> \u2013 the title of your site<\/li>\n<li><strong>{{formName}}<\/strong> \u2013 the name of your form<\/li>\n<li><strong>{{formData}}<\/strong> \u2013 a compilation of all the form fields in the submission<\/li>\n<li><strong>{{formDashboardUrl}}<\/strong> \u2013 links to the Forms section of the site linked with the form submission<\/li>\n<\/ul>\n<h2>Accessing Form Submissions<\/h2>\n<p>Form submission data can be accessed by default in 2 places:<\/p>\n<ul role=\"list\">\n<li><strong>Site settings<\/strong> &gt; <strong>Forms <\/strong>section &gt; <strong>Form submission data<\/strong><\/li>\n<li><strong>Webflow Editor<\/strong> &gt; <strong>Forms<\/strong> section<\/li>\n<\/ul>\n<p>Here, you will find the submission count and the details of submitted data for each form listed in an individual table. Links to submitted files are included for easy access.<\/p>\n<blockquote><p><strong>Crucial Reminder:<\/strong> All form names default to \u201cEmail Form.\u201d If you maintain multiple forms on your site without assigning distinct names to them, submission data from <em>all<\/em> forms will display under \u201cEmail Form\u201d in <strong>Site settings<\/strong> &gt; <strong>Forms<\/strong> section &gt; <strong>Form submission data<\/strong>. It is advised to designate descriptive names to your forms for better differentiation of submission data.<\/p><\/blockquote>\n<h2>Downloading Form Submissions and Archiving Submitted Files<\/h2>\n<p>To obtain your Form submissions in CSV format:<\/p>\n<ol role=\"list\">\n<li>Go to<strong> Site settings<\/strong> &gt; <strong>Forms <\/strong>section &gt; <strong>Form submission data<\/strong><\/li>\n<li>Scroll to the bottom of the form submissions table<\/li>\n<li>Click on <strong>Download CSV<\/strong><\/li>\n<\/ol>\n<p>You can also export your form data from the <strong>Forms<\/strong> section in the <strong>Editor<\/strong>.<\/p>\n<figure class=\"w-richtext-align-fullwidth w-richtext-figure-type-image\">\n<div><img decoding=\"async\" src=\"https:\/\/webflow-s3.tenten.co\/2024\/04\/64b94ade147ed104a9745381_627e8f14bb4b6152193a431f_kkb4g_uu-lgponwn_n0_ggykiz39zosifmn29trogjujrz6rldryu5yrs0psg8bqfrwbjkddnvhhd8up-dz-cjhuodktxzyzr9zqcpy6xkihlj1vhvtbvgv5_k_odsaiuriieog0cjj7hd_7_q.png\" alt=\"The \u201cExport CSV\u201d button is highlighted in the form submission data section of the Forms tab in the Editor.\" title=\"64b94ade147ed104a9745381_627e8f14bb4b6152193a431f_kkb4g_uu-lgponwn_n0_ggykiz39zosifmn29trogjujrz6rldryu5yrs0psg8bqfrwbjkddnvhhd8up-dz-cjhuodktxzyzr9zqcpy6xkihlj1vhvtbvgv5_k_odsaiuriieog0cjj7hd_7_q\"><\/div>\n<\/figure>\n<h3>Saving Submitted Files<\/h3>\n<p>When downloading your form submissions data, file uploads are preserved as URLs in the CSV file.<\/p>\n<p>It is recommended to download and safeguard the files for future reference. You can automate this process by utilizing a third-party integration like Zapier to transmit file submissions to a cloud storage provider. Alternatively, you can individually download files by right-clicking on the file URL and selecting <strong>save<\/strong>.<\/p>\n<h2>Eliminating Form Submissions<\/h2>\n<p>To remove individual form submissions, simply click on the trash can icon. Additionally, you can erase all submissions per form by selecting <strong>Delete<\/strong> situated below each form\u2019s data table in <strong>Site settings<\/strong> &gt; <strong>Forms<\/strong> section &gt; <strong>Form submission data<\/strong>.<\/p>\n<blockquote><p>\u200d<strong>Important Note:<\/strong> Deleting form submissions will also erase the file submissions and render the submitted file URLs inaccessible. Prior to deleting your form submission data, make sure to back up any file uploads that you wish to retain.<\/p><\/blockquote>\n<h2>Concealing Form Submissions<\/h2>\n<p>If you are developing a website for a client, refraining from viewing form submissions for that specific site is recommended. By specifying that you are not the data controller of the site and concealing the form submission data in the Site settings, you can eliminate the <strong>Form submissions data<\/strong> section under <strong>Site settings<\/strong> &gt; <strong>Forms<\/strong> section, as well as in the <strong>Editor<\/strong>.<\/p>\n<p>To hide form submissions:<\/p>\n<ol role=\"list\">\n<li>Visit <strong>Site settings<\/strong> &gt; <strong>Forms<\/strong> section &gt; <strong>Form submissions<\/strong> section<\/li>\n<li>Click on <strong>Hide form submissions<\/strong><\/li>\n<\/ol>\n<p>The site proprietor or editors can also hide form submissions in the <strong>Editor<\/strong> &gt; <strong>Forms<\/strong> section.<\/p>\n<figure class=\"w-richtext-align-fullwidth w-richtext-figure-type-image\">\n<div>\n<figure><img decoding=\"async\" src=\"https:\/\/webflow-s3.tenten.co\/2024\/04\/64b94ade147ed104a974537d_627e8f1424399b7972f60b26_dp-yg4qd9v4ym_9-wvwvis2barjng0ia_8yt37i3nz5had2_skno44aj_hvoqkxi2217nqnhukk23mhpdjusdzgjct_x8kwuyfutzvik9jec0drt1o6jwngajbzo98engaivdxaxrn1ji6qla.png\" alt=\"The \u201cHide form submissions\u201d button is highlighted within the Forms tab of the Editor.\" title=\"64b94ade147ed104a974537d_627e8f1424399b7972f60b26_dp-yg4qd9v4ym_9-wvwvis2barjng0ia_8yt37i3nz5had2_skno44aj_hvoqkxi2217nqnhukk23mhpdjusdzgjct_x8kwuyfutzvik9jec0drt1o6jwngajbzo98engaivdxaxrn1ji6qla\"><\/figure>\n<h3>Reveal concealed form entries<\/h3>\n<p>If you oversee and supervise the website completely, then you are likely the data overseer of that site and can retrieve this information. The General Data Protection Regulation (GDPR) characterizes a data overseer as \u201cthe natural or legal person, public authority, agency, or other entity which, alone or together with others, specifies the objectives and methods of data processing.\u201d <\/p>\n<blockquote><p><strong>Crucial:<\/strong> If your website collects personal information from European Union inhabitants, understand your duties as a data overseer.<\/p><\/blockquote>\n<p>If you are the site\u2019s data overseer and have hidden form submissions unintentionally, you can opt to <strong>Show form entries<\/strong> again. <\/p>\n<p>To display form submissions: <\/p>\n<ol role=\"list\">\n<li>Proceed to <strong>Site settings<\/strong> &gt; <strong>Forms<\/strong> tab &gt; <strong>Form entries<\/strong> section <\/li>\n<li>Click on <strong>Show form entries<\/strong><\/li>\n<\/ol>\n<p>You can also unveil form entries from the <strong>Editor<\/strong> &gt; <strong>Forms<\/strong> tab.<\/p>\n<figure class=\"w-richtext-align-fullwidth w-richtext-figure-type-image\">\n<div><img decoding=\"async\" src=\"https:\/\/webflow-s3.tenten.co\/2024\/04\/64b94ade147ed104a974537a_627e8f141fd3ee228b577753_ggiicw_rxvalrnkeaz1xot_mhybgxnpbcgol-izcjwntks_xbw9oge3vhgyj0fpwar4vjgdpnjw51k9qt56xo0wh8bilvqmwjrg6gdbw1szcdqp2op3-di9efxg4z6o2htv0_rv8b-9guf_jjg.png\" alt=\"\u201cShow Form Submissions\u201d is highlighted within the Forms tab of the Editor.\" title=\"64b94ade147ed104a974537a_627e8f141fd3ee228b577753_ggiicw_rxvalrnkeaz1xot_mhybgxnpbcgol-izcjwntks_xbw9oge3vhgyj0fpwar4vjgdpnjw51k9qt56xo0wh8bilvqmwjrg6gdbw1szcdqp2op3-di9efxg4z6o2htv0_rv8b-9guf_jjg\"><\/div>\n<\/figure>\n<h2>Methods to avert spam in form submissions<\/h2>\n<p>There are 2 techniques to avert spam in form submissions: CAPTCHA systems and the honeypot approach.<\/p>\n<h3>CAPTCHA systems<\/h3>\n<p>CAPTCHA (\u201cCompletely Automated Public Turing test to tell Computers and Humans Apart\u201d) systems are authentication tests crafted to differentiate bots from human site visitors. Webflow endorses CAPTCHA systems through the reCAPTCHA field, which prompts site visitors to validate their humanness before submitting a form. Discover more about the reCAPTCHA field.<\/p>\n<p>Although CAPTCHA systems are potent in preventing automated spam, they can detrimentally influence user experience and are susceptible to evasion by more sophisticated bots.<\/p>\n<h3>Honeypot approach<\/h3>\n<p>The honeypot technique serves as a more user-friendly substitute for CAPTCHA, utilizing a concealed form field to detect spam. When a bot fills out the obscured field, the form submission is acknowledged as spam and discarded.<\/p>\n<p>Webflow supports the honeypot technique through a site-wide setting:<\/p>\n<ol role=\"list\">\n<li>Visit <strong>Site settings<\/strong> &gt; <strong>Forms<\/strong> tab &gt; <strong>Spam filtering<\/strong><\/li>\n<li>Activate spam filtering<\/li>\n<li>Save your modifications<\/li>\n<li>Publish your site<\/li>\n<\/ol>\n<h2>Form data and GDPR<\/h2>\n<blockquote><p><strong>Disclaimer: <\/strong>The data presented here is only for informative purposes and is not intended as legal advice. It is advisable to work with professional legal advisers to ascertain the applicability of the General Data Protection Regulation (GDPR) to your situation. Learn more in our<a href=\"https:\/\/webflow.com\/legal\/privacy-faqs\"> Privacy FAQs<\/a>.<\/p><\/blockquote>\n<p>If you manage websites that gather personal information from European Union inhabitants (e.g., through form submissions or third-party scripts), you bear duties as a data overseer. Take the initiative to comprehend your duties as a data overseer and adhere to the GDPR. The UK Information Commissioner\u2019s Office <a href=\"https:\/\/ico.org.uk\/for-organisations\/resources-and-support\/data-protection-self-assessment\/\" target=\"_blank\" rel=\"noopener\">data-protection self-assessment checklist<\/a> can offer guidance.<\/p>\n<p><strong>If you\u2019re designing forms that solicit personal information in Webflow<\/strong>, ensure to explicitly seek and acquire consent, unless another legitimate basis for processing is applicable.<\/p>\n<p><strong>If you\u2019re developing websites for clients who amass personal data through their websites<\/strong>, ensure your clients grasp their duties as a manager of that personal data.<\/p>\n<p><strong>If you\u2019re leveraging third-party tools (e.g., Zapier) to link your Webflow forms to external data sources and transmit personal data via those integrations<\/strong>, review your duties as a data overseer.<\/p>\n<p><strong>Learn more:<\/strong><a href=\"https:\/\/webflow.com\/blog\/preparing-for-the-gdpr\">How to prepare for the General Data Protection Regulation \u2013 and what Webflow is undertaking<\/a><\/p>\n<h2>FAQ and problem-solving recommendations<\/h2>\n<h3>Assistance needed! Why have I ceased receiving form submissions?<\/h3>\n<p>If you&#8217;ve halted receiving notification emails for form submissions, attempt the following:<\/p>\n<ul role=\"list\">\n<li>Inspect your <strong>Form notification settings<\/strong>. Save the settings, republish your site, and submit a test form on the live site.<\/li>\n<li>Check within <strong>Site settings<\/strong> &gt; <strong>Billing<\/strong> tab that your Site plan is active.<\/li>\n<li>Verify that the email address used for form submission notifications is a name-based email address (e.g., jane@, john@) rather than a role-based email address (e.g., admin@, info@, support@). Role-based email addresses may create issues with email deliverability.<\/li>\n<li>If the issue persists, kindly <a href=\"https:\/\/support.webflow.com\/get-support\">reach out to customer support<\/a>.<\/li>\n<\/ul>\n<h6><strong>Must know:<\/strong> If you have integrated a custom form action URL into your form, like the form action URL utilized for the MailChimp form integration, Webflow will halt sending form submission notifications, as the custom action bypasses Webflow\u2019s form processing. To have Webflow handle your form submissions <strong>and<\/strong> forward your form data to a third-party service (e.g., MailChimp), you can use Logic to connect the two.<\/h6>\n<blockquote><p><strong>Crucial:<\/strong> If you have exported your site for external hosting, Webflow will not process form submissions on your site. You&#8217;ll need to use a third-party tool to collect form submissions on the exported site or embed a third-party form integration.<\/p><\/blockquote>\n<h3>Do I need to activate Webflow hosting to receive form submissions?<\/h3>\n<p>You do not require an active Site plan to receive form submissions on the webflow.io staging subdomain, but you do need an active Site plan to receive form submissions on a custom domain.<\/p>\n<p>If you&#8217;re exporting your site for external hosting, you&#8217;ll need to use a third-party tool to gather form submissions on the exported site or integrate a third-party form. <\/p>\n<h3>What are the restrictions on form submissions?<\/h3>\n<p>Each Site plan has a monthly limit on form submissions (refer to the <a href=\"https:\/\/webflow.com\/pricing#site\">comparison chart on our pricing page<\/a>). Enterprise hosting enables limitless form submissions.<\/p>\n<p>The tally resets every month, excluding Free staging (e.g., an unhosted site on a Starter Workspace), which allows a maximum of 50 submissions overall.<\/p>\n<h3>What if I surpass the limitations on form submissions?<\/h3>\n<p>For hosted sites (e.g., sites with an active Site plan), you&#8217;ll be charged $1 for every extra 100 submissions beyond the limit on your subsequent monthly invoice. For unhosted sites (i.e., sites without an active Site plan), forms will not be processed after reaching the limit.<\/p>\n<p>The count refreshes each month, except for unhosted sites on Starter Workspaces (i.e., free Workspaces), which permit a maximum of 50 submissions overall.<\/p>\n<h3>What is the capacity for form file uploads?<\/h3>\n<p>Form file upload storage is complimentary up to 10GB, and $0.50\/month per GB afterwards. There is a strict storage boundary of 100GB, at which point form submissions will not be accepted, and this limit cannot be extended. You can free up storage by erasing submissions.<\/p>\n<h3>Are notifications sent from an unbranded email address?<\/h3>\n<p>Notifications for form submissions will be dispatched from a branded email address (<a href=\"mailto:no-reply-forms@webflow.com\">no-reply-forms@webflow.com<\/a>). Form submission notifications on Starter, Core, and Freelancer Workspaces include \u201cWebflow Forms\u201d in the sender name.<\/p>\n<p>To receive form submission notifications from an unbranded email address (<a href=\"mailto:no-reply@webforms.io\">no-reply@webforms.io<\/a>), upgrade to a Growth Workspace.<\/p>\n<h3>Why can\u2019t I retrieve form data in the Form submissions section?<\/h3>\n<p>You will not be able to retrieve form data if you have concealed form submissions.<\/p>\n<h3>Why can\u2019t I view form file uploads?<\/h3>\n<p>You will be unable to view form file uploads if you are not logged into Webflow and login is mandatory under <strong>Site settings<\/strong> &gt; <strong>Forms <\/strong>tab &gt; <strong>Restrict uploaded file access<\/strong>.<\/p>\n<h3>Why can\u2019t I see the Forms tab in the Editor?<\/h3>\n<p>The <strong>Editor<\/strong> &gt; <strong>Forms<\/strong> tab is solely visible when there exist form submissions for that site and when form entries are not hidden via the Site settings or the Editor.<\/p>\n<h3>Why can\u2019t I download\/export form data?<\/h3>\n<p>The capability to export form submission data is solely accessible if you have not hidden form submissions.<\/p>\n","protected":false},"excerpt":{"rendered":"Manage Webflow form submissions.","protected":false},"author":2,"featured_media":5248,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"csco_display_header_overlay":false,"csco_singular_sidebar":"","csco_page_header_type":"","footnotes":""},"categories":[290],"tags":[],"class_list":{"0":"post-4830","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-elements","8":"cs-entry"},"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/webflow.tenten.co\/en\/wp-json\/wp\/v2\/posts\/4830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webflow.tenten.co\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/webflow.tenten.co\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/webflow.tenten.co\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/webflow.tenten.co\/en\/wp-json\/wp\/v2\/comments?post=4830"}],"version-history":[{"count":0,"href":"https:\/\/webflow.tenten.co\/en\/wp-json\/wp\/v2\/posts\/4830\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/webflow.tenten.co\/en\/wp-json\/wp\/v2\/media\/5283"}],"wp:attachment":[{"href":"https:\/\/webflow.tenten.co\/en\/wp-json\/wp\/v2\/media?parent=4830"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webflow.tenten.co\/en\/wp-json\/wp\/v2\/categories?post=4830"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/webflow.tenten.co\/en\/wp-json\/wp\/v2\/tags?post=4830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}